Terms and Conditions
By making a booking with Naples Drivers & Guides web site, you confirm that you have read, understand and accept the following conditions.
We may alter these terms and conditions from time to time and post the new version on our website. Naples driver guide undertakes to send the new version of terms and conditions to all customers who have made a reservation on the date prior to the update. The customer who made the reservation on the previous date of the new terms and conditions is right to cancel his reservation without paying any penalty.
Our terms and conditions and your use of Naplesdriverguide.com web site are governed by the laws of Italy an Europe, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Italian courts.
In these booking conditions references to ‘you’ and ‘your’ and ‘passenger(s)’ include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
User Agreement governing the use of the Naples Drivers & Guides website
When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details.
If there are changes to the details supplied, it will be your responsibility to contact us and request changes.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication, and total or partial reproduction or representation of the same without the express consent of Naples Drivers & Guides
Liability
Naples drivers & Guides will be not responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey. We do not accept responsibility for any accident regarding theft or damages during the course of our tours or transfer. We recommend that you arrange your own travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control.
In agreeing to these terms and conditions you accept that Naples Drivers & Guides will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process. We will always try to pay the utmost attention to all booking data sent in order to avoid possible misunderstandings related to the booking.
The passengers agree to pay for any damage caused by incorrect use of to the vehicle made available during the tour or the transfer.
Availability of Service
We are entitled to refuse any order placed by you. We do not guarantee to successfully every booking request. In the unlikely event that we are unable to allocate a provider to your booking request, we will email you to advise you as soon as possible. Once we receive the payment we will e-mail you the excursion/transfer voucher valid as final confirmation with all details about pick-up and timings. We will advise you as soon as possible to the e-mail address you have provided if for any reason the service can not be provided and as a result, your booking needs to be canceled.
Our on-line Booking services are provided on an “as is” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).
Payment
You confirm that the payment details you provide to us for the purpose of booking service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service.
At the time of the booking we only charge the 10% as deposit calculated on the total amount of the service, Final balance will be paid in cash during the tour or transfer. Please ensure that you have the correct cash amount available, in the local currency, unless otherwise stated in your booking voucher.
Rates do NOT include client’s meals – food and beverages – gratuities – entrance fees to museums and monuments – anything not expressly mentioned as included unless differently specified on the programs.
Amendments
You can make changes to your reservation online up to 48 hours before the pick-up or arrival time, as confirmation of the change, we will e-mail you the excursion/transfer voucher valid as final confirmation with all details about pick-up and timings. We do not guarantee to successfully every change related to the origin booking request. In the unlikely event that we are unable to allocate a provider to your booking request, we will email you to advise you as soon as possible.
After this period you must contact Naples Drivers & Guides directly by calling the number provided in your booking voucher. Changes to your reservation must be submitted via email writing to info@naplesdriverguide.com providing to us the email and your booking number associated with your reservation.
Amendments or cancellation requests can not be made with the driver.
Cancellations
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You will not be charged for cancellations if you cancel at least 7 days before the scheduled tours/transfer pick up time. reservations.
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We charge 30% for cancellations from 6 to 3 days before the scheduled tours/transfer pick up time
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We charge 100% for cancellations 2 days before the scheduled tours/transfer pick up time and NO SHOW
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For all tours including a Museum/ Art gallery / Church ticket, in case of cancellation of the tour, the reservation fee is not refundable. Refunds will only be granted in the event that, for unexpected reasons, the museum will happen to be on strike or closed.
To cancel a reservation, you will have to call the emergency number indicated in the booking voucher : +393935683600
As a second step you are required to send your cancellation request by writing to the email address:
booking@naplesdriverguide.com
By making a booking with us you agree to pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.
Waiting Time, No show and Emergency Contact
NAPLES AIRPORT: Upon transfer, your driver will wait at the agreed airport pick-up point for up to 90 minutes after your flight’s scheduled landing time. If the permitted waiting time is exceeded due to flight delay or other reasons, the customer undertakes to pay for the available vehicle at an hourly rate. *Advising specific time for the meeting allows customers to obtain the waiting time conditions provided for the Hotels.*
ROME AIRPORT: Upon transfer, your driver will wait at the agreed airport pick-up point for up to 120 minutes after your flight’s scheduled landing time. If the permitted waiting time is exceeded due to flight delay or other reasons, the customer undertakes to pay for the available vehicle at an hourly rate. *Advising specific time for the meeting allows customer to obtain the waiting time conditions provided for the Hotels.*
TRAIN STATION AND HOTELS : The waiting time shall be restricted to 45 minutes after the agreed time. If the permitted waiting time is exceeded due to train delay or other reasons, the customer undertakes to pay for the available vehicle at an hourly rate. *Advising specific time for the meeting allows customers to obtain the waiting time conditions provided for the Hotels.*
HOTELS, B&B AND VILLAS : The waiting time shall be restricted to 20 minutes after the agreed time. If the permitted waiting time is exceeded for any reasons, the customer undertakes to pay for the available vehicle at an hourly.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is your responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If you fail to call the emergency contact number within 60/90 minutes of the actual landing time for airport collections, and within 15/20 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no show and you accept to pay the full cost of the booked service.
Car services booked with delayed planes or trains, if they exceed the agreed waiting times, may not be carried out, therefore they will be considered as NO SHOW and the customer agrees to pay the full amount of the service. Naples Drivers and Guides undertakes to do everything possible to avoid inconvenience caused by any unforeseen events.
Unused transfers are non-refundable. You agree to pay for no show transfers that were made available to you.
Luggage
Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.
Special Requests, Trip Time and Vehicles
During the booking process, you may request extra services. Child/baby seats will be provided if requested whenever possible, however, there may be rare instances when such seats are unable to be provided due to unforeseen last-minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be the perfect fit for your child.
The distance and trip time are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published, and you should plan your trip accordingly.
The images of the vehicle make and model shown on the quote page are for illustration purpose only and Naples Drivers & Guides does not guarantee that these exact vehicles will be provided by the service provider. Naples Drivers & Guides makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.
Force Majeure
Naples Drivers & Guides cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions, etc.
Privacy policy
We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you: Information that you provide by filling in forms on our website. Details of transactions you carry out through our website and of the fulfillment of your orders.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
When you make a booking on our website, sometimes we need to pass on the personal information you have provided to other transportation service providers. We only pass on the essential information they would need to provide the service. We do not share your email address with the suppliers we work with.
All communication between our server and your computer is encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the ‘locked’ position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.
We do not collect or store your credit card information. Once our contract will be expired your credit card information will be automatically canceled from our system.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Uses made of the information
We use information held about you in the following ways: To facilitate the transfer bookings by disclosing your personal data to a transportation service provider when you book a transfer using this website.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information and feedback surveys about the services you have booked.
If you do not want us to use your data in this way, you should express this in your marketing preferences at the time that we collect this data from you, or if you wish to be subsequently removed from our list you may, at any time, notify us by clicking on the ‘unsubscribe’ link at the bottom of each email communication you receive from us.
Disclosure of your information
We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to our agents, service providers, professional advisers and any member of our group.
We may also disclose your personal information to third parties: In the event that we are involved in the sale or acquisition of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their agents and professional advisers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you if we would like to use your data for such purposes or if we would like to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by indicating through your marketing preferences on the booking form that you do not wish to receive marketing emails or by subsequently unsubscribing to any such marketing emails by clicking on the unsubscribe link at the bottom of all email communications.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. We may charge you an administration fee to cover the cost of carrying out your request. You should email us with your Data Access Request by using the online contact form. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request.
You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you may instruct us to correct that information.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Your continued use of our website after any change in this privacy policy will constitute your acceptance of such change.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be sent via the contact form on our website.